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Monday to Saturday
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10am - 6pm
The air holidays and flights shown on this site are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators. The relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL protected; except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted; or where your payment is made direct to airlines. ATOL protection extends primarily to customers who book and pay in the United Kingdom, Click on the ATOL logo if you want to know more. As travel and booking agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such Principal or its agents or servants. All holidays shown are subject to availability.
We do not make any charges for deposits or final balances when paid by Debit Cards. Deposits and final balances paid by Credit Cards are subject to a 2% handling fee. Payments made by cheque require 7 working days for clearance.
It is a booking condition of all tour operators & suppliers that you have adequate travel insurance. Passengers must take out travel insurance and details of our special facilities are available. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, and injury. Delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.
We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. We can only guarantee against fare increases when the full balances are paid in full at time of booking.
Our receipt of a deposit and the lodging of a booking form does not constitute confirmation of the booking. Confirmation or otherwise is given separately in a form of an ATOL receipt for flight inclusive bookings.
Passengers should assume that all bookings made are sold on a totally non-refundable basis unless otherwise advised by us. All cancellations by a client must be in writing. If a client cancels a booking the deposit will be retained by us as fee to cover expenses, but clients are liable for all expenses and liabilities incurred by us if these exceed the deposit.
In the event of a claim, our maximum liability is restricted to the total amount paid to us by the claimant less any expenses incurred.
Forfeiture of reservations
All final balances must be paid at least two months before departure or the date given at time of booking in writing or orally. If they are not paid we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.
Passports, visas and health certificates
Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger.
Where a passenger has to reconfirm a flight or return booking it is their responsibility for any inconvenience or loss caused by not doing this.
Validity of tickets
Return tickets are only valid for dates specified on the tickets unless a change is made by the company, or at the passengers request and make an additional charge at our discretion.
Information given in the booking form
Information given in the Booking form is accepted by the Company as being correct unless subsequently amended in writing. We therefore do not accept any responsibility whatsoever, for any inconvenience or financial loss caused by wrong information being supplied to the company.
Changes to your booking
All requests to alter a confirmed booking maybe charged an administration fee outside of 24 hours.
Changes of requested travel arrangements
All requests by passengers to alter travel arrangements must be made in writing or made in person. Should a firm booking already be held a minimum charge of £50 Per Person upwards, will be made to change the dates of travel subject to conditions of booking/ticket and availability.
All agreements between the traveller and us shall be governed by English Law and within the exclusive jurisdiction of English Courts.
Travel tickets and documentation
Our responsibility is to provide tickets for collection at our office. Tickets posted to clients are done so at the client's risk. Any costs arising from non-delivery will be borne by the client. For late bookings collection of tickets at the airport will be arranged charges will apply.
Reductions for Children
Please note, when selecting your child(ren)s date of birth on our booking system it must match the date of birth that is shown on their passport. Proof of any child(ren) in your party will be required upon check-in at your hotel in order to confirm any booking discounts that were offered based on your child(ren)s age. We will not be held responsible for any errors made and we reserve the right to charge any additional cost(s) at the full hotel rate, plus any administration fee(s).
You may cancel your booking at any time. However, cancellation charges will apply up to 100%. The percentage is assessed subject to the period of notice that is given by you. Please note that transportation is subject to 100% cancellation charges in every instance. We do require notice of your cancellation in writing by e-mail, fax or post.
Payment on booking
When you make a deposit booking, your full balance of payment must be paid to us at least 70 days prior to your arrival date. If payment is not received by this date, we reserve the right to treat the booking as cancelled by you and cancellation charges will be due from you.
It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you an email confirming acceptance, including a valid booking reference number from us (not an online provisional booking reference number). It is at this time that a binding contract comes into existence between you and us and between you and our suppliers (as applicable), Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course have the option to receive a complete refund of the money you have paid for that product or offered an alternative product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected.
Hotel & Transport availability
When you submit your provisional online booking the hotel accommodation or transport availability and prices, including any special offers cannot be guaranteed until the reservation process has been fully completed by one of our Disney team. If the hotel or transport becomes unavailable during the booking process one of our Disney team will contact you via phone or email.
Errors on website
We take reasonable care to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price, description or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged.
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|Established since 1988 & now celebrating 20 years of booking Disney holidays